Policies

Booking Policy

• Appointments are available Monday to Saturday, 10:00 AM – 7:00 PM. We are closed on Sundays.
• Same-day bookings are welcome for any time that is still available on the booking calendar.
• You can book more than one service in a single appointment. Your total is shown before you pay.
• Every booking requires a ₦5,000 deposit. Your time is held when you submit your booking, and your appointment is confirmed only after Joy has verified your deposit.
• For Home Service bookings, please give a complete address and make sure someone is available at the booked time.
• Please arrive on time. If you are running late, message Joy so she can let you know whether your full service can still be completed.
• An inspiration photo is optional. Joy will do her best to create the look you want; the final result can vary depending on your natural nails and the time available.

Cancellation Policy

• If you can't make your appointment, please let Joy know as early as possible on WhatsApp or through the contact form.
• When a booking is cancelled, the time slot is released so another client can book it.
• Deposits are not refunded automatically. Whether a deposit can be returned or moved to a new appointment is decided by Joy, depending on the circumstances and how much notice was given.
• Joy may cancel a booking if the deposit cannot be verified or if the booking details are incomplete. You will be contacted where possible.

Rescheduling Policy

• Need a different date or time? Message Joy as early as you can and she'll move you to another available slot.
• When your appointment is rescheduled, your original time is released and your new date and time appear on your booking link.
• Rescheduling depends on availability. Your deposit normally moves with your booking.

Payment & Deposit Policy

A ₦5,000 booking deposit is required to secure every appointment. Payments are made by bank transfer to:

• After paying, upload your payment screenshot or receipt in the final step of booking.
• Deposits are verified manually by Joy. Your booking shows as Pending payment verification until she has checked it. Submitting the form does not by itself confirm your appointment.
• If your proof can't be verified, Joy will ask you for a clearer one — you can upload it from your booking link.
• The deposit counts towards your total. The remaining balance is paid to Joy as arranged for your appointment.
• If your booking total is less than the deposit amount, the deposit is simply your full total.
• Only pay into the account shown above. Joy will never ask you to pay into a different account by message.

Privacy Policy

We only collect what we need to manage your appointment.

• What we collect: your name, phone number, email address, chosen services, appointment date and time, any notes you add, your home service address (if applicable), an optional inspiration photo, and your payment proof and payer details.
• Why: to schedule and confirm your appointment, verify your deposit, contact you about your booking, and keep a record of bookings.
• Who sees it: only Joy, through a password-protected booking dashboard. We do not sell or share your information with anyone.
• Your photos: inspiration photos and payment proofs are stored privately and are never posted publicly.
• Messages: if you send a message through the contact form, we use your details only to reply to you.
• Your choice: you can ask for your booking information to be corrected or deleted by contacting Joy.

Questions about these policies? Contact Joy.